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If you are passionate about developing a team with a mission of analysing customer data, turning that data into insights, and driving positive change for our customers then Atlassian has a great opportunity for you. As a Team Lead for Data Science & Analytics in Customer Support & Success, your responsibilities will be: Serve as a company-level metric owner for customer issues in Support and translate leading data points into business impact to drive improvement across the organisation.
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If you are passionate about developing a team with a mission of analysing customer data, turning that data into insights, and driving positive change for our customers then Atlassian has a great opportunity for you. As a Team Lead for Data Science & Analytics in Customer Support & Success, your responsibilities will be: Serve as a company-level metric owner for customer issues in Support and translate leading data points into business impact to drive improvement across the organisation. We are looking for an innovative, passionate and dynamic Contact Centre Software Engineer to deliver on the development of customer solution designs & implementation and testing. You will utilize your software engineering/development experience to provide technical expertise throughout the customer project delivery and product development lifecycle in the Contact Centre domain. You will support the software engineering and development of custom solution architectures, designs & implementation while gathering customer data to configure, integrate and test CISCO/Genesys contact centre solutions. This opportunity sits within Telstra's leading Business Technology Services (BTS) group within Global Services.
BTS help enterprise customers address their individual business challenges by delivering business and technology consulting, specialist domain and cross domain services and best practice program and project management. Your mission. Our Contact Centre Software Engineer is customer facing and accountable for providing Contact Centre bespoke software engineering technical expertise. You will support the growth of Telstra’s capacity to deliver Genesys, Cisco and other contact centre solutions globally. Through your approach, you will contribute to the profitability and intellectual property of Contact Centre projects by delivering them on time and within the budget. You'll have various accountabilities, however some key focuses include: Create middleware software specifications, designs and test plans for contact centre solutions. Gather customer data to Configure, integrate and test CISCO/Genesys contact centre solutions.
Develop Java (Client/Server) and.NET/C# software according to the coding standards against designs and best practice. Participate to ensure that customer solutions and supporting processes, are developed to comply with Telstra standards to ensure repeatability and supportability of solutions. Able to learn new paradigms and skills to act as a Subject Matter Expert for Contact Centre middleware systems integration. Provide assistance to Telstra sales and pre-sales teams as directed in the formulation of conceptual solutions and derivation of delivery costs associated to them. Must contribute to the development of Contact Centre Practice frameworks and methodologies through development of repeatable designs and solutions. Must continuously invest time and effort in maintaining currency in knowledge of industry best practices and new technologies.
Must be committed to the culture of collaboration and teamwork and the development of self and others. Establish and maintain effective working relationships with peer groups and key internal stakeholders including, but not limited to: Telstra Enterprise & Government Business Development Manager’s, Sales and Pre-Sales architects; related enterprise and domain architecture and implementation groups; Operational support teams.
Manage key external stakeholders relevant to the achievement of business objectives, primarily customer IT and architecture representatives in conjunction with customer business and Project Management staff. We are looking for an individual to hit the ground running, so it is important you can demonstrate the below: Must have a Tertiary qualifications in software engineering, IT, science or engineering. Preferably a Master’s degree. Genesys/CISCO Contact Centre expertise, certification, IVR and CTI integration development. Must current be and active hands on software developer with proven core Software Engineering, requirements elicitations and analysis, test engineering, design and implementation skills.
Must have proven commercial software engineering/development skills: Java,.NET/C#, Real time communication protocol development. Customer facing skills and behaviours.
Desirable: C / C ++, Python, PHP, Ruby on Rails, Angular / JavaScript, SQL, Oracle, MongoDB, LINUX / Windows OS/ Kernel development. Desirable: Cloud computing, SaaS application development experience. Desirable: Contact Centre and CRM development and integration, experience with AI, Machine Learning. Experience with Methodologies and Frameworks: - Agile / Lean / Scrum, Version Control, Cloud application hosting and management. Desirable:- Networking and SIP expertise.
Knowledge to related technologies including virtualisation; web technologies; voice and data networking and database architecture. Experience in delivering and troubleshooting / Problem Solving Solutions. Ability and experience in creating work breakdown structures and high level plans for identifying, scoping and directing the building out of architectural solutions. Behaviours: Flexible, creative, can-do, rapid self-learning, collaborative, excellent problem solving skills, self-driven. Available for business travel, as required. If you feel that you could be the one and you'd like to express your interest then please reach out by selecting the apply icon below. Feel free to tell us a little bit about yourself and why you're a great Contact Centre Software Engineer.
Take the next step and connect to a future created by you today. Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role. We are looking for an innovative, passionate and dynamic Contact Centre Software Engineer to deliver on the development of customer solution designs & implementation and testing.
You will utilize your software engineering/development experience to provide technical expertise throughout the customer project delivery and product development lifecycle in the Contact Centre domain. You will support the software engineering and development of custom solution architectures, designs & implementation while gathering customer data to configure, integrate and test CISCO/Genesys contact centre solutions. This opportunity sits within Telstra's leading Business Technology Services (BTS) group within Global Services. BTS help enterprise customers address their individual business challenges by delivering business and technology consulting, specialist domain and cross domain services and best practice program and project management. Your mission. Our Contact Centre Software Engineer is customer facing and accountable for providing Contact Centre bespoke software engineering technical expertise.
You will support the growth of Telstra’s capacity to deliver Genesys, Cisco and other contact centre solutions globally. Through your approach, you will contribute to the profitability and intellectual property of Contact Centre projects by delivering them on time and within the budget.
You'll have various accountabilities, however some key focuses include: Create middleware software specifications, designs and test plans for contact centre solutions. Gather customer data to Configure, integrate and test CISCO/Genesys contact centre solutions. Develop Java (Client/Server) and.NET/C# software according to the coding standards against designs and best practice.
Participate to ensure that customer solutions and supporting processes, are developed to comply with Telstra standards to ensure repeatability and supportability of solutions. Able to learn new paradigms and skills to act as a Subject Matter Expert for Contact Centre middleware systems integration. Provide assistance to Telstra sales and pre-sales teams as directed in the formulation of conceptual solutions and derivation of delivery costs associated to them. Must contribute to the development of Contact Centre Practice frameworks and methodologies through development of repeatable designs and solutions. Must continuously invest time and effort in maintaining currency in knowledge of industry best practices and new technologies. Must be committed to the culture of collaboration and teamwork and the development of self and others. Establish and maintain effective working relationships with peer groups and key internal stakeholders including, but not limited to: Telstra Enterprise & Government Business Development Manager’s, Sales and Pre-Sales architects; related enterprise and domain architecture and implementation groups; Operational support teams.
Manage key external stakeholders relevant to the achievement of business objectives, primarily customer IT and architecture representatives in conjunction with customer business and Project Management staff. We are looking for an individual to hit the ground running, so it is important you can demonstrate the below: Must have a Tertiary qualifications in software engineering, IT, science or engineering. Preferably a Master’s degree. Genesys/CISCO Contact Centre expertise, certification, IVR and CTI integration development. Must current be and active hands on software developer with proven core Software Engineering, requirements elicitations and analysis, test engineering, design and implementation skills.
Must have proven commercial software engineering/development skills: Java,.NET/C#, Real time communication protocol development. Customer facing skills and behaviours. Desirable: C / C ++, Python, PHP, Ruby on Rails, Angular / JavaScript, SQL, Oracle, MongoDB, LINUX / Windows OS/ Kernel development. Desirable: Cloud computing, SaaS application development experience. Desirable: Contact Centre and CRM development and integration, experience with AI, Machine Learning. Experience with Methodologies and Frameworks: - Agile / Lean / Scrum, Version Control, Cloud application hosting and management. Desirable:- Networking and SIP expertise.
Knowledge to related technologies including virtualisation; web technologies; voice and data networking and database architecture. Creda Storage Heater 79164c Manual Dexterity more. Experience in delivering and troubleshooting / Problem Solving Solutions.
Ability and experience in creating work breakdown structures and high level plans for identifying, scoping and directing the building out of architectural solutions. Behaviours: Flexible, creative, can-do, rapid self-learning, collaborative, excellent problem solving skills, self-driven.
Available for business travel, as required. If you feel that you could be the one and you'd like to express your interest then please reach out by selecting the apply icon below. Feel free to tell us a little bit about yourself and why you're a great Contact Centre Software Engineer. Take the next step and connect to a future created by you today. Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role.
Join a global Fortune 500 organisation Inspire and make a difference AECOM offers flexible working arrangements (part time, work from home) The Role Due to an increase in key infrastructure projects in the Melbourne region we now have an exciting opportunity for Technical Officer - CAD to join the AECOM team! This will be a fantastic opportunity to work on some of the region's largest projects whilst expanding and developing your career within the Civil Infrastructure space. The role will involve delivering designs/drawings that meet the project brief within the given deadlines and complying with relevant QA, drafting and technical standards.
You will understand project costs/budgets and assist with bid preparation. There will be a strong emphasis on client engagement and coordinating small teams of drafters to complete project deliverables. There will also be the opportunity to mentor, coach and develop junior members of staff.
About You Minimum 5+ years of experience Experienced in 3D CAD Design & AutoCAD 3D Experience in working with multi-disciplinary teams, to develop 3D CAD models Excellent communication (verbal and written) skills Ability to work to tight deadlines in a pressurised environment Benefits at AECOM The Workplace Gender Equality Agency (WGEA) recognises AECOM as taking a sophisticated, holistic approach to supporting women and men's equal participation throughout our workplace. We provide a diverse and inclusive work environment and offer many benefits to ensure your professional development & wellbeing. Flexible start and finish times, working from home, part time and job share options State of the art, modern and contemporary offices Paid Parental and Partner Leave Purchased additional annual leave + salary packaging Corporate Employee discounts from up to 400 retailers Wellbeing benefits e.g.
Vaccinations, health insurance discounts Employee stock purchase plans Professional memberships Study assistance Professional and technical development opportunities. Join a global Fortune 500 organisation Inspire and make a difference AECOM offers flexible working arrangements (part time, work from home) The Role Due to an increase in key infrastructure projects in the Melbourne region we now have an exciting opportunity for Technical Officer - CAD to join the AECOM team! This will be a fantastic opportunity to work on some of the region's largest projects whilst expanding and developing your career within the Civil Infrastructure space. The role will involve delivering designs/drawings that meet the project brief within the given deadlines and complying with relevant QA, drafting and technical standards. You will understand project costs/budgets and assist with bid preparation.
There will be a strong emphasis on client engagement and coordinating small teams of drafters to complete project deliverables. There will also be the opportunity to mentor, coach and develop junior members of staff.
About You Minimum 5+ years of experience Experienced in 3D CAD Design & AutoCAD 3D Experience in working with multi-disciplinary teams, to develop 3D CAD models Excellent communication (verbal and written) skills Ability to work to tight deadlines in a pressurised environment Benefits at AECOM The Workplace Gender Equality Agency (WGEA) recognises AECOM as taking a sophisticated, holistic approach to supporting women and men's equal participation throughout our workplace. We provide a diverse and inclusive work environment and offer many benefits to ensure your professional development & wellbeing. Flexible start and finish times, working from home, part time and job share options State of the art, modern and contemporary offices Paid Parental and Partner Leave Purchased additional annual leave + salary packaging Corporate Employee discounts from up to 400 retailers Wellbeing benefits e.g. Vaccinations, health insurance discounts Employee stock purchase plans Professional memberships Study assistance Professional and technical development opportunities. Atlassian is seeking a passionate Build Engineer to join our Mobile Core team.
You'll be working to design and develop the build infrastructure and tools that will help us to deliver awesome mobile products, that our customers love! The Mobile Core Development team are a tight-knit group of Android and iOS enthusiasts in our Austin, Mountain View, and Sydney offices.
We love the tech, and we love working with each other! You would follow an agile process and use the latest technologies from open source and the industry. Atlassian is seeking a passionate Build Engineer to join our Mobile Core team. You'll be working to design and develop the build infrastructure and tools that will help us to deliver awesome mobile products, that our customers love! The Mobile Core Development team are a tight-knit group of Android and iOS enthusiasts in our Austin, Mountain View, and Sydney offices.
We love the tech, and we love working with each other! You would follow an agile process and use the latest technologies from open source and the industry. World Class organisations are driven by a sense of purpose. Our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding better ways to serve our customers and why we're building new ways to support our clients doing business.
Telstra Enterprise is a growth engine for Telstra and is focused on providing global business customers of all sizes with industry based services and solutions. The Global Products team is the group within Telstra responsible for creating solutions for our Business to Business (B2B) customers within Global Enterprise Services - Australia/International and all segments of Telstra Business. Our B2B product portfolio delivers converged solutions built on world class networks, platforms and applications and enabling our customers to embrace digitisation and reach global markets. We need you to come on board as the Technology Architect where you will have a leadership role in setting the strategic technical direction of the Product & Platforms software architecture which underpin solutions offered to Telstra’s customers.
This will include being responsible and accountable for: - Establishing & implementing a set of key Technology design principles Establishing and enriching Frameworks and Practices (E.g. Design Authority) that contribute to the growth and expansion of the GP Product Portfolio. Evaluation of new product/solution ideas and determine the “fit for purpose” development approach. Assisting Product Development teams in solution design to optimise strategic architecture adoption. Devising technical solutions for critical/strategic problems impacting multiple products or domains.
To be successful in this role you will have demonstrated skills and experience in:- Software Architecture patterns and definitions (SOA, Microservices) Software development toolchains scope, workflows and championing (ability to administer would be a positive) CI/CD knowledge and experience preferred, including testing. Scripting Polyglot languages Familiarity with methodologies such as LEAN, Agile, Design Thinking etc. API definitions UX design a positive Database / data management experience Any exposure to algorithmic development / machine learning etc.
Design reviews / quality reviews Experience with Cloud Service Providers such as AWS, Azure. World Class organisations are driven by a sense of purpose.
Our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding better ways to serve our customers and why we're building new ways to support our clients doing business. Telstra Enterprise is a growth engine for Telstra and is focused on providing global business customers of all sizes with industry based services and solutions.
The Global Products team is the group within Telstra responsible for creating solutions for our Business to Business (B2B) customers within Global Enterprise Services - Australia/International and all segments of Telstra Business. Our B2B product portfolio delivers converged solutions built on world class networks, platforms and applications and enabling our customers to embrace digitisation and reach global markets. We need you to come on board as the Technology Architect where you will have a leadership role in setting the strategic technical direction of the Product & Platforms software architecture which underpin solutions offered to Telstra’s customers.
This will include being responsible and accountable for: - Establishing & implementing a set of key Technology design principles Establishing and enriching Frameworks and Practices (E.g. Design Authority) that contribute to the growth and expansion of the GP Product Portfolio. Evaluation of new product/solution ideas and determine the “fit for purpose” development approach. Assisting Product Development teams in solution design to optimise strategic architecture adoption. Devising technical solutions for critical/strategic problems impacting multiple products or domains.
To be successful in this role you will have demonstrated skills and experience in:- Software Architecture patterns and definitions (SOA, Microservices) Software development toolchains scope, workflows and championing (ability to administer would be a positive) CI/CD knowledge and experience preferred, including testing. Scripting Polyglot languages Familiarity with methodologies such as LEAN, Agile, Design Thinking etc. API definitions UX design a positive Database / data management experience Any exposure to algorithmic development / machine learning etc. Design reviews / quality reviews Experience with Cloud Service Providers such as AWS, Azure. The world around us is changing, and hopefully you've noticed that Telstra is changing too.
We're putting the customer at the centre of everything we do, and we need your help to do that. We want people who are driven to succeed and have a hunger to achieve their goals. What we really want are people who take pride in the job they do, as well as the desire to step into the future with us. The Data and Analytics team in TSO Automation Solution Centre is building Next Gen OSS operational data platform and solutions that are enabling a new ways of operating and more resilient and robust Telstra networks. The team is leading a number of initiatives and projects with different Telstra business units. This position plays a key role in delivering the project and meeting the strategic objectives of TSO by driving improved data management for Automation solution centre.
Your role will include configuring, installing, and developing data in multiple data solution mainly in Splunk to help customers solve their unique problems. Key Accountabilities: Technical Abilities An in depth knowledge of Splunk products available for building displays, reports and alerts. Work with end users to determine display requirements. Be able to break down requirements into tasks and estimate the time required to build them. Be able to work with customers to meet their display requirements and business requirements within the prescribed timeframe. Determine the most appropriate display for the customer’s requirement.
Document the displays that have been built and how to trouble shoot when problems are encountered. Work in a team environment to share ideas and develop standards.
Be able to check the performance of the Splunk platform. Be familiar with the Splunk components and how they interwork. Knowledge of Python, XML, HTML, Style sheets, and javascript. Leadership and Teamwork Collaborate with Senior Management to ensure projects and outcomes will meet their business requirements. Apply appropriate coaching, that keeps all relevant stakeholders informed and provides an opportunity to influence the direction of the work. Reviews and evaluates, on appropriateness of techniques, given current modeling practices, to senior leadership Communicates to team members, leadership and stakeholders on findings to ensure models are well understood and incorporated into business processes. Collaborate to improve the effectiveness of business decisions through the use of data Utilises effective project planning techniques to break down moderately complex projects into tasks and ensure deadlines are kept We are seeking candidates with the following skills, qualification and experience: Splunk certification – Administrator or Architect Hands on experience with Splunk products.
Experience in designing and implementing high availability, scalable Splunk configurations Advanced Splunk Search Processing Language skills. Expertise in developing Splunk dashboards, data models, reports and applications.
Command of Splunk knowledge objects (e.g. Fields, lookups, macros, etc.). Expert level knowledge of indexing, tagging and field extraction in Splunk Working knowledge of Linux system administration Network, Internet / Web technology working knowledge Knowledge of XML, HTML, Style sheets, and javascript. Working knowledge of scripting languages (e.g. Python, Pearl, etc.) Excellent oral and written communication skills Must have demonstrated leadership skills in the creation of innovative solutions Bachelor's degree in Computer Science/Engineering or related disciplines. If you're looking to take the next step in your career, then please connect with what you love and apply today!
We work flexibly at Telstra. Talk to us about how this job could be flexible for you. The world around us is changing, and hopefully you've noticed that Telstra is changing too.
We're putting the customer at the centre of everything we do, and we need your help to do that. We want people who are driven to succeed and have a hunger to achieve their goals.
What we really want are people who take pride in the job they do, as well as the desire to step into the future with us. The Data and Analytics team in TSO Automation Solution Centre is building Next Gen OSS operational data platform and solutions that are enabling a new ways of operating and more resilient and robust Telstra networks.
The team is leading a number of initiatives and projects with different Telstra business units. This position plays a key role in delivering the project and meeting the strategic objectives of TSO by driving improved data management for Automation solution centre. Your role will include configuring, installing, and developing data in multiple data solution mainly in Splunk to help customers solve their unique problems. Key Accountabilities: Technical Abilities An in depth knowledge of Splunk products available for building displays, reports and alerts. Work with end users to determine display requirements. Be able to break down requirements into tasks and estimate the time required to build them.
Be able to work with customers to meet their display requirements and business requirements within the prescribed timeframe. Determine the most appropriate display for the customer’s requirement. Document the displays that have been built and how to trouble shoot when problems are encountered. Work in a team environment to share ideas and develop standards.
Be able to check the performance of the Splunk platform. Be familiar with the Splunk components and how they interwork. Knowledge of Python, XML, HTML, Style sheets, and javascript. Leadership and Teamwork Collaborate with Senior Management to ensure projects and outcomes will meet their business requirements.
Apply appropriate coaching, that keeps all relevant stakeholders informed and provides an opportunity to influence the direction of the work. Reviews and evaluates, on appropriateness of techniques, given current modeling practices, to senior leadership Communicates to team members, leadership and stakeholders on findings to ensure models are well understood and incorporated into business processes.
Collaborate to improve the effectiveness of business decisions through the use of data Utilises effective project planning techniques to break down moderately complex projects into tasks and ensure deadlines are kept We are seeking candidates with the following skills, qualification and experience: Splunk certification – Administrator or Architect Hands on experience with Splunk products. Experience in designing and implementing high availability, scalable Splunk configurations Advanced Splunk Search Processing Language skills. Expertise in developing Splunk dashboards, data models, reports and applications. Command of Splunk knowledge objects (e.g.
Fields, lookups, macros, etc.). Expert level knowledge of indexing, tagging and field extraction in Splunk Working knowledge of Linux system administration Network, Internet / Web technology working knowledge Knowledge of XML, HTML, Style sheets, and javascript. Working knowledge of scripting languages (e.g. Python, Pearl, etc.) Excellent oral and written communication skills Must have demonstrated leadership skills in the creation of innovative solutions Bachelor's degree in Computer Science/Engineering or related disciplines. If you're looking to take the next step in your career, then please connect with what you love and apply today! We work flexibly at Telstra. Talk to us about how this job could be flexible for you.
The world around us is changing, and hopefully you've noticed that Telstra is changing too. We're putting the customer at the centre of everything we do, and we need your help to do that. We want people who are driven to succeed and have a hunger to achieve their goals. What we really want are people who take pride in the job they do, as well as the desire to step into the future with us. The Data and Analytics team in TSO Automation Solution Centre is building Next Gen OSS operational data platform and solutions that are enabling a new ways of operating and more resilient and robust Telstra networks. The team is leading a number of initiatives and projects with different Telstra business units.
This position plays a key role in delivering the project and meeting the strategic objectives of TSO by driving improved data management for Automation solution centre. Your role will include configuring, installing, and developing data in multiple data solution mainly in Splunk to help customers solve their unique problems. Key Accountabilities: Technical Abilities An in depth knowledge of how Splunk works Knowledge of the different versions of Splunk and the features being introduced. Monitor the performance of Puma Splunk and all its components. Ability to manage Splunk and related hardware infrastructure including production support Design and Scale Splunk system to meet growth while maintaining balance between performance/stability and agility.
Lead capacity planning and performance testing efforts. Develops advanced reports to meet the requirements of key stakeholders Automate deployment, integration and testing of enterprise system and services Be able to fix faults and performance issues. Plan for future hardware requirements and lead in times. Know how access is administered and fault find access problems.
Be familiar with how displays, reports and alerts work. Experience in managing configuration and deployment process. Ability to deploy Splunk applications. Work in a team environment to share ideas and develop standards.
Document procedures and how basic trouble shooting guide. Leadership and Teamwork Collaborate with peers & stakeholders to ensure projects and outcomes will meet business requirements. Communicates to team members and stakeholders on findings to ensure models are well understood and incorporated into business processes. Work with the team to improve the effectiveness of business decisions through the use of data Utilises effective project planning techniques to break down moderately complex projects into tasks and ensure deadlines are kept We are seeking candidates with the following skills, qualification and experience: Bachelor's degree in Computer Science/Engineering or related disciplines. 4 years + Splunk hands-on experience Excellent understanding of enterprise logging, with a focus on application logging Experience integrating solutions in a complex environment Hadoop understanding/experience is a plus Programming experience is a plus Bachelor's degree in Computer Science/Engineering or related disciplines. If you're looking to take the next step in your career, then please connect with what you love and apply today! We work flexibly at Telstra.
Talk to us about how this job could be flexible for you. The world around us is changing, and hopefully you've noticed that Telstra is changing too. We're putting the customer at the centre of everything we do, and we need your help to do that. We want people who are driven to succeed and have a hunger to achieve their goals.
What we really want are people who take pride in the job they do, as well as the desire to step into the future with us. The Data and Analytics team in TSO Automation Solution Centre is building Next Gen OSS operational data platform and solutions that are enabling a new ways of operating and more resilient and robust Telstra networks. The team is leading a number of initiatives and projects with different Telstra business units. This position plays a key role in delivering the project and meeting the strategic objectives of TSO by driving improved data management for Automation solution centre. Your role will include configuring, installing, and developing data in multiple data solution mainly in Splunk to help customers solve their unique problems. Key Accountabilities: Technical Abilities An in depth knowledge of how Splunk works Knowledge of the different versions of Splunk and the features being introduced.
Monitor the performance of Puma Splunk and all its components. Ability to manage Splunk and related hardware infrastructure including production support Design and Scale Splunk system to meet growth while maintaining balance between performance/stability and agility. Lead capacity planning and performance testing efforts.
Develops advanced reports to meet the requirements of key stakeholders Automate deployment, integration and testing of enterprise system and services Be able to fix faults and performance issues. Plan for future hardware requirements and lead in times. Know how access is administered and fault find access problems. Be familiar with how displays, reports and alerts work. Experience in managing configuration and deployment process. Ability to deploy Splunk applications. Work in a team environment to share ideas and develop standards.
Document procedures and how basic trouble shooting guide. Leadership and Teamwork Collaborate with peers & stakeholders to ensure projects and outcomes will meet business requirements.
Communicates to team members and stakeholders on findings to ensure models are well understood and incorporated into business processes. Work with the team to improve the effectiveness of business decisions through the use of data Utilises effective project planning techniques to break down moderately complex projects into tasks and ensure deadlines are kept We are seeking candidates with the following skills, qualification and experience: Bachelor's degree in Computer Science/Engineering or related disciplines. 4 years + Splunk hands-on experience Excellent understanding of enterprise logging, with a focus on application logging Experience integrating solutions in a complex environment Hadoop understanding/experience is a plus Programming experience is a plus Bachelor's degree in Computer Science/Engineering or related disciplines. If you're looking to take the next step in your career, then please connect with what you love and apply today! We work flexibly at Telstra. Talk to us about how this job could be flexible for you. About the role: There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra!
We are a company that shapes the world of tomorrow through technology, join the team and further your career in more ways than you can imagine. Telstra’s Operations unit is responsible for all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services. We're working hard to become a world-class technology & service organisation and are looking for several exceptional Senior UC Specialists to support our key client – Department of Defence. As the Senior UC Specialist reporting to the UC Operations Manager, you will not only be responsible for performing Level 3 functions relating to the operational requirements of the Unified Communications (UC) platform, but also providing expert level guidance for support issues and methods for the UC offering. You will provide support to both internal and external stakeholders in the delivery of UC functionality. This role plays a key part in achieving our business strategy as successful execution of this role will result in increased service level performance, greater customer experience and reduced expenditure, which will further result in more efficient operations, improved customer relations as well as cost savings to Telstra. Your key responsibilities and major tasks include, but not limited to: Provide expert level guidance: Active involvement in project and engineering related issues, leading technical direction and achieving outcomes regardless of obstacles.
Defining and implementing best practices and policies to support environment stability. Mentoring junior resources to develop key technical and support skills and enhance the team's capabilities. How To Patch Cheat Pcsx2 System. Provide L3 system administration for UC infrastructure: Carry out day to day tasks such as incident resolution, problem identification, performance monitoring, change creation and change implementation.
Relationship Management: Establish excellent working relationships with internal and external stakeholders; collaboratively identifying requirements and building an understanding of the business. Manage stakeholder expectations as relevant to the achievement of business objectives.
Reporting: Perform technical and analytical activities in support of the Reporting team’s objectives (such as report development, report production, automation and streamlining, investigations and trend analysis, etc.) Documentation: Produce and maintain documentation as applicable (processes, procedures, work instructions, compliance, etc.) Timely Delivery: Meet deadlines as applicable (internal, external and project). About the role: There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra!
We are a company that shapes the world of tomorrow through technology, join the team and further your career in more ways than you can imagine. Telstra’s Operations unit is responsible for all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services. We're working hard to become a world-class technology & service organisation and are looking for several exceptional Senior UC Specialists to support our key client – Department of Defence. As the Senior UC Specialist reporting to the UC Operations Manager, you will not only be responsible for performing Level 3 functions relating to the operational requirements of the Unified Communications (UC) platform, but also providing expert level guidance for support issues and methods for the UC offering. You will provide support to both internal and external stakeholders in the delivery of UC functionality. This role plays a key part in achieving our business strategy as successful execution of this role will result in increased service level performance, greater customer experience and reduced expenditure, which will further result in more efficient operations, improved customer relations as well as cost savings to Telstra. Your key responsibilities and major tasks include, but not limited to: Provide expert level guidance: Active involvement in project and engineering related issues, leading technical direction and achieving outcomes regardless of obstacles.
Defining and implementing best practices and policies to support environment stability. Mentoring junior resources to develop key technical and support skills and enhance the team's capabilities. Provide L3 system administration for UC infrastructure: Carry out day to day tasks such as incident resolution, problem identification, performance monitoring, change creation and change implementation.
Relationship Management: Establish excellent working relationships with internal and external stakeholders; collaboratively identifying requirements and building an understanding of the business. Manage stakeholder expectations as relevant to the achievement of business objectives. Reporting: Perform technical and analytical activities in support of the Reporting team’s objectives (such as report development, report production, automation and streamlining, investigations and trend analysis, etc.) Documentation: Produce and maintain documentation as applicable (processes, procedures, work instructions, compliance, etc.) Timely Delivery: Meet deadlines as applicable (internal, external and project). About the role: There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra! We are a company that shapes the world of tomorrow through technology, join the team and further your career in more ways than you can imagine.
Telstra’s Operations unit is responsible for all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services. We're working hard to become a world-class technology & service organisation and are looking for several exceptional UC Technical Expert to support our key client – Department of Defence. As the UC Technical Expert reporting to the UC Operations Manager, you will be responsible for performing Level 3 functions relating to the operational requirements of the Unified Communications (UC) platform. You will provide support to both internal and external stakeholders in the delivery of UC functionality.
This role plays a key part in achieving our business strategy as successful execution of this role will result in increased service level performance, greater customer experience and reduced expenditure, which will further result in more efficient operations, improved customer relations as well as cost savings to Telstra. Your key responsibilities and major tasks include, but not limited to: Provide L3 system administration for UC infrastructure: Carry out day to day tasks such as incident resolution, problem identification, performance monitoring, change creation and change implementation. Relationship Management: Establish excellent working relationships with internal and external stakeholders; collaboratively identifying requirements and building an understanding of the business.
Manage stakeholder expectations as relevant to the achievement of business objectives. Reporting: Perform technical and analytical activities in support of the Reporting team’s objectives (such as report development, report production, automation and streamlining, investigations and trend analysis, etc.) Documentation: Produce and maintain documentation as applicable (processes, procedures, work instructions, compliance, etc.) Timely Delivery: Meet deadlines as applicable (internal, external and project). To be successful in this role, you will have the following experience/qualifications/attributes: Proven experience operating complex VoIP and Unified Communications solutions for Large Enterprise and Service Provider. About the role: There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra!
We are a company that shapes the world of tomorrow through technology, join the team and further your career in more ways than you can imagine. Telstra’s Operations unit is responsible for all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services. We're working hard to become a world-class technology & service organisation and are looking for several exceptional UC Technical Expert to support our key client – Department of Defence.
As the UC Technical Expert reporting to the UC Operations Manager, you will be responsible for performing Level 3 functions relating to the operational requirements of the Unified Communications (UC) platform. You will provide support to both internal and external stakeholders in the delivery of UC functionality. This role plays a key part in achieving our business strategy as successful execution of this role will result in increased service level performance, greater customer experience and reduced expenditure, which will further result in more efficient operations, improved customer relations as well as cost savings to Telstra. Your key responsibilities and major tasks include, but not limited to: Provide L3 system administration for UC infrastructure: Carry out day to day tasks such as incident resolution, problem identification, performance monitoring, change creation and change implementation. Relationship Management: Establish excellent working relationships with internal and external stakeholders; collaboratively identifying requirements and building an understanding of the business. Manage stakeholder expectations as relevant to the achievement of business objectives. Reporting: Perform technical and analytical activities in support of the Reporting team’s objectives (such as report development, report production, automation and streamlining, investigations and trend analysis, etc.) Documentation: Produce and maintain documentation as applicable (processes, procedures, work instructions, compliance, etc.) Timely Delivery: Meet deadlines as applicable (internal, external and project).
To be successful in this role, you will have the following experience/qualifications/attributes: Proven experience operating complex VoIP and Unified Communications solutions for Large Enterprise and Service Provider. Connect With Telstra: The world around us is changing and hopefully you've noticed that Telstra is changing too. We're putting the customer at the centre of everything we do, and we need your help to do that.
At Telstra, the ever changing technology is setting the pace and driving the business forward and we want people who are driven to succeed and have a hunger to learn and achieve goals. Telstra's Products group is responsible for designing, testing and bringing to market new products, plans and services for Telstra's retail customers. The team manage a domestic product portfolio that includes mobile products, fixed broadband, and the transition of our customers onto the NBN, small business solutions and mobile enterprise services.
The group delivers exceptional experience to consumers and drives Telstra’s retail products to new directions with a focus on customers and quality. Most importantly, they think ahead, inquire, analyse, strategize and make it happen!
About the Role: Sitting within the broader Products team, the Business Mobile Product Management team help deliver the core financial objectives of the portfolio by ensuring customers get the best possible mobile experience in and out of their business. Reporting into GM Product Management Business Mobility, your role as a Senior Product Manager will be to own and continually improve the end-to-end product and customer experience vision for business post-paid mobiles, drive product improvements through tactical and strategic projects in the portfolio, and to achieve financial and customer satisfaction targets. So what are we looking for? As a Senior Product Manager at Telstra, you will combine market savvy, product technical knowledge, and a consumer-product sensibility to innovate features that will transform and improve our business mobile products. Our product managers identify and prioritize features, define product requirements and the metrics for success, and guide projects through the product development lifecycle to deliver on high quality products. You will be responsible for monitoring the competitive landscape and market trends to keep Telstra in a leadership position, making decision trade-offs between features and speed-to-market.
You will be an integral part of a cross-functional team, collaborating closely with Channels, Customer Experience, Finance, Pricing, Complaints, and major mobile vendors and partners – whether it be launching new products or optimizing those already in the market. This is a great opportunity for someone who has a deep understanding of mobile workforce and mobile broadband and wants to play a bigger role driving overall business strategy while staying close to products, technology, and customers. The role will employ a heavy bias towards innovative thinking, always looking for ways to drive the optimal customer experience and internal efficiencies in a scalable way. So, if this sounds like an opportunity you just can't pass up, we encourage you to apply! Your Next Challenge: Key Responsibilities Shared accountability to deliver the Consumer & Small Business Product Plan. Ensure the Business Post-Paid Mobile product meets key financial and customer experience objectives.
Contribute to the product roadmap, its evolution, its economic return per customer, device related customer experiences, and the identification of converged and self-service opportunities. Developing a compelling customer experience and productivity strategy for your product/s and delivering key initiatives to improve the experience for our customers and productivity for Telstra. Executing the strategy to improve the product and service attributes such as speed, reliability, and connectivity for our customers including identification and assessment of future device technologies. Representation of your product/s and priorities across Telstra especially in the Retail, Assurance Channels, IT, Networks, Concept to Market, Finance, Marketing, Billing, Digital and other Product teams.
Be the direct contact and manager for all product related customer complaints relating to your product/s, including provision of their timely resolution and follow up. Be the subject matter expert on mobile product technologies including networks, IT stacks and relevant support systems.
Help to create a brilliantly connected experience for the team, through role modelling Telstra values, driving for change and helping yourself and others to continue improving. Drive a culture around Fewer, Bigger, Better that supports the agility of resources in line with our strategic plan SET YOURSELF APART: Preferred Skills/Experience: Strong product management experience at a large consumer services organization Strong technical understanding of mobile broadband and mobile workforce proposition A demonstrated in depth understanding of online service and sales and the ability to collaborate and deliver channel based marketing programs. Ability to quickly analyse a complex problems and provide direction for implementation. Green Belt Six Sigma Certification is desirable Ability to present at Executive levels People management experience is a plus Focused on continual learning and improvement for self, proven experience in strategy, sales execution, analytical and product roles. Roles at this level are regarded as seasoned professionals who will be capable of dealing with a range of difficult or very complex issues often requiring them to lead or have functional responsibility for a number of related procedures. Complementary mix of product innovation, design skills, and technical knowledge Ability to analyse user flows and understand the psychology that drives customer behaviour SOUND LIKE YOU? If this opportunity sounds like a challenge and something you could excel in – this job could be for you.
So apply today! Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role. Connect With Telstra: The world around us is changing and hopefully you've noticed that Telstra is changing too.
We're putting the customer at the centre of everything we do, and we need your help to do that. At Telstra, the ever changing technology is setting the pace and driving the business forward and we want people who are driven to succeed and have a hunger to learn and achieve goals. Telstra's Products group is responsible for designing, testing and bringing to market new products, plans and services for Telstra's retail customers. The team manage a domestic product portfolio that includes mobile products, fixed broadband, and the transition of our customers onto the NBN, small business solutions and mobile enterprise services. The group delivers exceptional experience to consumers and drives Telstra’s retail products to new directions with a focus on customers and quality. Most importantly, they think ahead, inquire, analyse, strategize and make it happen! About the Role: Sitting within the broader Products team, the Business Mobile Product Management team help deliver the core financial objectives of the portfolio by ensuring customers get the best possible mobile experience in and out of their business.
Reporting into GM Product Management Business Mobility, your role as a Senior Product Manager will be to own and continually improve the end-to-end product and customer experience vision for business post-paid mobiles, drive product improvements through tactical and strategic projects in the portfolio, and to achieve financial and customer satisfaction targets. So what are we looking for? As a Senior Product Manager at Telstra, you will combine market savvy, product technical knowledge, and a consumer-product sensibility to innovate features that will transform and improve our business mobile products. Our product managers identify and prioritize features, define product requirements and the metrics for success, and guide projects through the product development lifecycle to deliver on high quality products. You will be responsible for monitoring the competitive landscape and market trends to keep Telstra in a leadership position, making decision trade-offs between features and speed-to-market.
You will be an integral part of a cross-functional team, collaborating closely with Channels, Customer Experience, Finance, Pricing, Complaints, and major mobile vendors and partners – whether it be launching new products or optimizing those already in the market. This is a great opportunity for someone who has a deep understanding of mobile workforce and mobile broadband and wants to play a bigger role driving overall business strategy while staying close to products, technology, and customers. The role will employ a heavy bias towards innovative thinking, always looking for ways to drive the optimal customer experience and internal efficiencies in a scalable way. So, if this sounds like an opportunity you just can't pass up, we encourage you to apply! Your Next Challenge: Key Responsibilities Shared accountability to deliver the Consumer & Small Business Product Plan. Ensure the Business Post-Paid Mobile product meets key financial and customer experience objectives.
Contribute to the product roadmap, its evolution, its economic return per customer, device related customer experiences, and the identification of converged and self-service opportunities. Developing a compelling customer experience and productivity strategy for your product/s and delivering key initiatives to improve the experience for our customers and productivity for Telstra.
Executing the strategy to improve the product and service attributes such as speed, reliability, and connectivity for our customers including identification and assessment of future device technologies. Representation of your product/s and priorities across Telstra especially in the Retail, Assurance Channels, IT, Networks, Concept to Market, Finance, Marketing, Billing, Digital and other Product teams. Be the direct contact and manager for all product related customer complaints relating to your product/s, including provision of their timely resolution and follow up. Be the subject matter expert on mobile product technologies including networks, IT stacks and relevant support systems. Help to create a brilliantly connected experience for the team, through role modelling Telstra values, driving for change and helping yourself and others to continue improving.
Drive a culture around Fewer, Bigger, Better that supports the agility of resources in line with our strategic plan SET YOURSELF APART: Preferred Skills/Experience: Strong product management experience at a large consumer services organization Strong technical understanding of mobile broadband and mobile workforce proposition A demonstrated in depth understanding of online service and sales and the ability to collaborate and deliver channel based marketing programs. Ability to quickly analyse a complex problems and provide direction for implementation. Green Belt Six Sigma Certification is desirable Ability to present at Executive levels People management experience is a plus Focused on continual learning and improvement for self, proven experience in strategy, sales execution, analytical and product roles. Roles at this level are regarded as seasoned professionals who will be capable of dealing with a range of difficult or very complex issues often requiring them to lead or have functional responsibility for a number of related procedures. Complementary mix of product innovation, design skills, and technical knowledge Ability to analyse user flows and understand the psychology that drives customer behaviour SOUND LIKE YOU? If this opportunity sounds like a challenge and something you could excel in – this job could be for you.
So apply today! Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role.
There are many great things about Telstra which differentiate us from our competitors, but ultimately it is our relationship with our customers that will determine our success. That’s why we’re in the process of building a new Telstra – through continuous, innovative change in our technology, operations, brand and culture. We have an exciting opportunity for a Senior Incident Manager to join our expanding team.
Reporting to the Manager, Incident Manager Team within IT & Digital Solutions, you will bring together both internal and external stakeholders to collaborate and identify reported risks and impacts. You will make the complex simple to remove impact through triage and other means. THE ROLE As a key member of the Incident Management team, you will effectively manage critical, high and other key incidents. The goal is to restore normal service operations as quickly as possible with minimum disruption to the business, thus ensuring that the best achievable levels of availability and service are maintained. An Incident is defined as any event which is not part of the standard operation of a service and which causes, or may cause, an interruption to, or a reduction in the quality of that service. So what you will be doing? I’m so glad you asked – here are some of your key responsibilities outlined below: Management of all critical and high severity incidents across IT Operations Business Critical Applications to restore normal service operations as quickly as possible with minimum disruption to the business.
Ensure clear ownership of the incident is established. Facilitate technical Conference calls to drive incident resolution. Provide real time incident communications via SMS & Email notifications to internal Telstra stakeholders.
Recording, monitoring and management of restoration activities. WHAT YOU’LL BRING With extensive experience and knowledge of Incident Management procedures, you will demonstrate exceptional communication and engagement skills and be able to work and partner with stakeholders to identify mitigation steps and remove impact. While it’s also critical to work in a team environment, individuals need to be able to work autonomously and are self-motivated.
In addition to this, we are seeking individuals with the following attributes: Experience in leading complex programs of work. Influencing large, senior and complex stakeholder groups to meet tight deadlines Confident and positive with a strong customer ethic evident and the ability to work in a diverse team of people to achieve commercial outcomes Proven experience/knowledge in IT Application, Infrastructure and knowledge of the Retail/Customer experience would be beneficial NEXT STEPS If you’re looking for the platform to evolve and develop your career, we want to hear from you! It’s time to connect to a future created by you. We work flexibly at Telstra. Talk to us about how this job could be flexible for you.
There are many great things about Telstra which differentiate us from our competitors, but ultimately it is our relationship with our customers that will determine our success. That’s why we’re in the process of building a new Telstra – through continuous, innovative change in our technology, operations, brand and culture.
We have an exciting opportunity for a Senior Incident Manager to join our expanding team. Reporting to the Manager, Incident Manager Team within IT & Digital Solutions, you will bring together both internal and external stakeholders to collaborate and identify reported risks and impacts. You will make the complex simple to remove impact through triage and other means. THE ROLE As a key member of the Incident Management team, you will effectively manage critical, high and other key incidents. The goal is to restore normal service operations as quickly as possible with minimum disruption to the business, thus ensuring that the best achievable levels of availability and service are maintained. An Incident is defined as any event which is not part of the standard operation of a service and which causes, or may cause, an interruption to, or a reduction in the quality of that service.
So what you will be doing? I’m so glad you asked – here are some of your key responsibilities outlined below: Management of all critical and high severity incidents across IT Operations Business Critical Applications to restore normal service operations as quickly as possible with minimum disruption to the business. Ensure clear ownership of the incident is established. Facilitate technical Conference calls to drive incident resolution.
Provide real time incident communications via SMS & Email notifications to internal Telstra stakeholders. Recording, monitoring and management of restoration activities. WHAT YOU’LL BRING With extensive experience and knowledge of Incident Management procedures, you will demonstrate exceptional communication and engagement skills and be able to work and partner with stakeholders to identify mitigation steps and remove impact.
While it’s also critical to work in a team environment, individuals need to be able to work autonomously and are self-motivated. In addition to this, we are seeking individuals with the following attributes: Experience in leading complex programs of work. Influencing large, senior and complex stakeholder groups to meet tight deadlines Confident and positive with a strong customer ethic evident and the ability to work in a diverse team of people to achieve commercial outcomes Proven experience/knowledge in IT Application, Infrastructure and knowledge of the Retail/Customer experience would be beneficial NEXT STEPS If you’re looking for the platform to evolve and develop your career, we want to hear from you! It’s time to connect to a future created by you. We work flexibly at Telstra. Talk to us about how this job could be flexible for you. World Class organisations are driven by a sense of purpose.
Our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding better ways to serve our customers and why we're building new ways to support our clients doing business. Telstra Enterprise is a growth engine for Telstra and is focused on providing global business customers of all sizes with industry based services and solutions. We need you to come on board as the Service Delivery Manager where you will effectively and efficiently manage the fulfilment of contracted services delivered to Telstra’s Tasmanian Government customers. World Class organisations are driven by a sense of purpose.
Our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding better ways to serve our customers and why we're building new ways to support our clients doing business.
Telstra Enterprise is a growth engine for Telstra and is focused on providing global business customers of all sizes with industry based services and solutions. We need you to come on board as the Service Delivery Manager where you will effectively and efficiently manage the fulfilment of contracted services delivered to Telstra’s Tasmanian Government customers. About the role: There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra! We are a company that shapes the world of tomorrow through technology, join the team and further your career in more ways than you can imagine. Telstra’s Operations unit is responsible for all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services.
We're working hard to become a world-class technology & service organisation and are looking for several exceptional Gateway Security Administrator to join our Government Gateway Operations team. As the Gateway Security Administrator, your primary function is to provide complex network and security services to infrastructure, products and services supplied and operated by Telstra, in order to improve operational capabilities of Telstra platforms, increase in customer service levels and provide timely resolution of platform issues. Your key responsibilities and major tasks include, but not limited to: Provide L2 and 3 support to gateway systems such as firewalls, security appliances and routing/switching appliances. Build and configure gateway devices as required Conduct complex investigations where required to support customer service requests and maintenance Provide L2 administration and support gateway services such as DNS, NTP and email Support and mentor L2 staff in the day-to-day operations of the gateway team. Support web hosting platform(s) to customers in a managed security environment including content delivery and systems administration. Liaise with clients to ensure web content is up to date, and web applications are configured correctly.
Deliver and/or develop technical training, updates & or briefings to staff to ensure understanding of process & procedures Prepare process documentation to describe how networks, infrastructure, products and services operate. Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation. To be successful in this role, you will have the following experience/qualifications/attributes: Strong skills in supporting BigIP F5, Cisco and Juniper network devices in a gateway environment Strong hands-on experience configuring and managing Cisco ASA and Juniper firewalls. Excellent knowledge and experience in the configuration and management of SSL VPNs Relevant Industry Certifications in Cisco, Juniper, F5 Due to the nature of the role and its function, successful candidate will need to hold current NV1 level security clearance. In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development. If this role fits with your career goals and experience, click apply now! Benefits and Career Path: Working for the most successful Telco Company in Australia also brings with it some great benefits, including: Working with the top IT Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products (including FOXTEL), Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas, Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*.
Check out our website for more information and testimonials from our Employees. Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role. About the role: There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra! We are a company that shapes the world of tomorrow through technology, join the team and further your career in more ways than you can imagine.
Telstra’s Operations unit is responsible for all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services. We're working hard to become a world-class technology & service organisation and are looking for several exceptional Gateway Security Administrator to join our Government Gateway Operations team. As the Gateway Security Administrator, your primary function is to provide complex network and security services to infrastructure, products and services supplied and operated by Telstra, in order to improve operational capabilities of Telstra platforms, increase in customer service levels and provide timely resolution of platform issues. Your key responsibilities and major tasks include, but not limited to: Provide L2 and 3 support to gateway systems such as firewalls, security appliances and routing/switching appliances. Build and configure gateway devices as required Conduct complex investigations where required to support customer service requests and maintenance Provide L2 administration and support gateway services such as DNS, NTP and email Support and mentor L2 staff in the day-to-day operations of the gateway team.
Support web hosting platform(s) to customers in a managed security environment including content delivery and systems administration. Liaise with clients to ensure web content is up to date, and web applications are configured correctly. Deliver and/or develop technical training, updates & or briefings to staff to ensure understanding of process & procedures Prepare process documentation to describe how networks, infrastructure, products and services operate.
Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation. To be successful in this role, you will have the following experience/qualifications/attributes: Strong skills in supporting BigIP F5, Cisco and Juniper network devices in a gateway environment Strong hands-on experience configuring and managing Cisco ASA and Juniper firewalls.
Excellent knowledge and experience in the configuration and management of SSL VPNs Relevant Industry Certifications in Cisco, Juniper, F5 Due to the nature of the role and its function, successful candidate will need to hold current NV1 level security clearance. In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development. If this role fits with your career goals and experience, click apply now! Benefits and Career Path: Working for the most successful Telco Company in Australia also brings with it some great benefits, including: Working with the top IT Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products (including FOXTEL), Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas, Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*.
Check out our website for more information and testimonials from our Employees. Telstra is an equal opportunity employer and we value diversity. We’re also committed to flexibility and open to considering flexible ways of working for every role. The world around us is changing, and hopefully you've noticed that Telstra is changing too. We're putting the customer at the centre of everything we do, and we need your help to do that.
We want people who are driven to succeed, learn quickly, take pride in the job they do, and have the desire to step into the future with us. We have an exciting opportunity for a Senior Artificial Intelligence Expert to join the Chief Technology Office. Reporting to the GM, Voice, Video, Security & Identity, you will work with the rest of the team across the full lifecycle of developing and deploying insightful data solutions using Big Data’s ecosystem and techniques, with a particular focus on designing and building streamlined data pipelines, applications and frameworks, and APIs.
This role is a newly created role and you will lead CTO’s Technology Team for AI, and collaborate with Big Data on developing an “AI Ranging Environment” for assessing different AI technologies, and to lead key recommendations in this field. So what you will be doing? So glad you asked. Key accountabilities will include: Facilitate the development and approval of the CTO AI Ranging environment Provide clarity and consistency across the group for message and tone for the AI recommendations. Provide leadership, mentorship, coaching and support across CTO recommendations via AI principles.
Work collaboratively with diverse stakeholders across Telstra to clearly identify significant business challenges that can be addressed with AI analytical techniques. Participate in the scoping and implementation of programs of work to deliver full lifecycle AI initiatives to channel e.g. To improve customer experience, to increase operational efficiency, to optimize the Telstra network, to drive cross-sell of Telstra products to existing customers, to encourage new customers to join Telstra. Contribute to the design, development and curation of key Big Data assets and data products. In collaboration with Big Data, communicate findings to business and technical audiences, internal and external stakeholders.
Develop best practices for AI, data processing and structuring, and communicate those to solution delivery and support teams With demonstrable experience in AI, Machine Learning and Deep Learning, you are an AI Expert and have experience in developing and executing strategy. You will also have: Significant experience influencing senior stakeholders Demonstrable experience working with large data sets (>10TB) and with distributed computing tools and data structures Experience manipulating and analysing complex, high-volume, high dimensionality data from varying sources would be advantageous Knowledge of agile software engineering technical practices, such as test driven development and continuous integration / continuous deployment. Ability to strongly advocate technical positions while still appreciating alternative proposals You will be comfortable discussing technical concepts with technical specialists from different disciplines and with non-technical audiences.
You will also have experience working effectively in multi-functional teams, strong communication skills, and be able to demonstrate your commitment to lifelong learning. If you're looking to take the next step in your career, then please connect with what you love and apply today! We work flexibly at Telstra. Talk to us about how this job could be flexible for you. The world around us is changing, and hopefully you've noticed that Telstra is changing too.
We're putting the customer at the centre of everything we do, and we need your help to do that. We want people who are driven to succeed, learn quickly, take pride in the job they do, and have the desire to step into the future with us. We have an exciting opportunity for a Senior Artificial Intelligence Expert to join the Chief Technology Office. Reporting to the GM, Voice, Video, Security & Identity, you will work with the rest of the team across the full lifecycle of developing and deploying insightful data solutions using Big Data’s ecosystem and techniques, with a particular focus on designing and building streamlined data pipelines, applications and frameworks, and APIs. This role is a newly created role and you will lead CTO’s Technology Team for AI, and collaborate with Big Data on developing an “AI Ranging Environment” for assessing different AI technologies, and to lead key recommendations in this field. So what you will be doing?
So glad you asked. Key accountabilities will include: Facilitate the development and approval of the CTO AI Ranging environment Provide clarity and consistency across the group for message and tone for the AI recommendations.
Provide leadership, mentorship, coaching and support across CTO recommendations via AI principles. Work collaboratively with diverse stakeholders across Telstra to clearly identify significant business challenges that can be addressed with AI analytical techniques. Participate in the scoping and implementation of programs of work to deliver full lifecycle AI initiatives to channel e.g. To improve customer experience, to increase operational efficiency, to optimize the Telstra network, to drive cross-sell of Telstra products to existing customers, to encourage new customers to join Telstra. Contribute to the design, development and curation of key Big Data assets and data products. In collaboration with Big Data, communicate findings to business and technical audiences, internal and external stakeholders.
Develop best practices for AI, data processing and structuring, and communicate those to solution delivery and support teams With demonstrable experience in AI, Machine Learning and Deep Learning, you are an AI Expert and have experience in developing and executing strategy. You will also have: Significant experience influencing senior stakeholders Demonstrable experience working with large data sets (>10TB) and with distributed computing tools and data structures Experience manipulating and analysing complex, high-volume, high dimensionality data from varying sources would be advantageous Knowledge of agile software engineering technical practices, such as test driven development and continuous integration / continuous deployment.
Ability to strongly advocate technical positions while still appreciating alternative proposals You will be comfortable discussing technical concepts with technical specialists from different disciplines and with non-technical audiences. You will also have experience working effectively in multi-functional teams, strong communication skills, and be able to demonstrate your commitment to lifelong learning. If you're looking to take the next step in your career, then please connect with what you love and apply today! We work flexibly at Telstra. Talk to us about how this job could be flexible for you.
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